Shipping policy
Shipping Policy
At Solumexa, we strive to provide excellent service which includes the security of shipping your packages. We have opted to provide you with multiple options for shipping your order that provides tracking numbers to ensure that you can monitor your shipment as it travels to your doorstep.
---INTERNATIONAL STANDARD SHIPPING---
We partner with reliable global carriers to offer Standard Tracked Shipping.
Processing Time: It can take up to 1-3 business days to process orders after they are received.
Shipping Time: Delivery can range from 7-12 business days depending on your proximity (does not deliver on Sundays or holidays) and has no specific guaranteed delivery time.
Due to differing international customs processes, Solumexa cannot be held liable for any packages shipped via this method once it has left our warehouse. Should you run into any tracking issues. Please contact the shipping carrier if you did not receive your package you may file a complaint report with them directly. In some cases, we may elect to use a shipping method which requires a signature upon receipt, based on the total value of your order. If you want to ensure that we ship your international package with tracking confirmation to your door, you may make a direct request with customer service at support@solumexa.com.
HOW CAN I TRACK MY ORDER? Once your item is shipped, you will receive an email with your tracking number to monitor your shipment. You can also easily track your package status directly on our website via the "Track Your Order" page in the main menu.
Solumexa is proudly owned and operated by Dong Loi Global LLC.